Privacy Policy

1. Introduction

Welcome to PaintQuote Pro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our painting estimation software and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Create painting quotes and estimates
• Upload customer information
• Contact our support team
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number
• Company name and business information
• Billing and payment information
• Customer names and project details
• Profile information and preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, click data
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: Approximate location based on IP address
• Cookies and Tracking: See our Cookie Policy section below

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Create and manage your account, process quotes, enable AI features
• Process Payments: Handle billing, subscriptions, and refunds
• Improve Service: Analyze usage patterns, develop new features, fix bugs
• Customer Support: Respond to inquiries, provide technical assistance
• Marketing: Send newsletters, product updates, promotional offers (with your consent)
• Security: Detect fraud, prevent abuse, ensure platform security
• Legal Compliance: Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe for payment and subscription management
• Email Services: Resend for transactional and marketing emails
• Hosting: Vercel and AWS for application hosting
• Analytics: Google Analytics and similar tools for usage analysis
• AI Services: Anthropic (Claude) and OpenAI for AI-powered features

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.

Aggregated, anonymized data may be retained indefinitely for analytics and improvement purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 All Users

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7.2 GDPR (European Users)

If you are in the European Economic Area, you have additional rights:

• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7.3 CCPA (California Users)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Say no to the sale of personal information
• Access personal information
• Request deletion of personal information
• Equal service and price

To exercise these rights, please contact us at privacy@paintquotepro.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for login and basic functionality
• Analytics Cookies: Understand how you use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: